At Suryans, customer satisfaction is our top priority. To ensure a smooth process for returns, exchanges, and refunds, please carefully read our policy below.
1. Unboxing Video Requirement
- Mandatory: To be eligible for a return, exchange, or refund, you must provide an unboxing video of the product being opened for the first time.
- Video Guidelines:
- The video should start with the package in its original, unopened condition.
- The entire unboxing process should be clearly visible, from opening the package to inspecting the product.
- The video must clearly show the product’s condition, including any issues or damages.
2. Conditions for Returns & Exchanges
- Eligibility: Returns or exchanges are only accepted if the product is defective, damaged, or incorrect (e.g., wrong size, color, or item).
- Timeframe: Requests must be made within 2 days of receiving the product, with the unboxing video submitted as proof.
- Original Packaging: The product must be returned in its original packaging, along with any tags or accessories that came with it.
3. Refund Policy
- Refunds: Refunds will only be processed after the product has been returned and inspected, and the unboxing video has been verified.
- Method: Refunds will be issued to the original payment method within 7-10 business days after approval.
- Non-refundable Items: Certain items, such as personalized products or clearance items, are non-refundable unless they arrive damaged or defective.
4. Process for Return/Exchange/Refund
- Contact Us: Start by contacting our customer service team at rmnsuryavanshi@gmail.com within 2 days of delivery.
- Submit Video: Submit the unboxing video as evidence of the product’s condition.
- Approval: Our team will review the video and provide instructions for returning the product if applicable.
- Return Shipping: The customer is responsible for return shipping costs unless the product was defective or incorrect.
5. Exceptions & Clarifications
- No Video, No Return: If you cannot provide an unboxing video, we cannot process your return, exchange, or refund request.
- Final Sale Items: Items marked as final sale or purchased during a promotion may not be eligible for returns or exchanges unless faulty.
By purchasing from Suryans, you agree to comply with this policy. We appreciate your cooperation and understanding.
For any questions or concerns, please contact us at rmnsuryavanshi@gmail.com.